Can You Onboard New Users With Chatbots?

Chatbots can be very useful even though they sometimes fail and make us laugh or generate frustration. I’m pretty sure you’ve had both good and awkward experiences with chatbots as well. Some people say that chatbots aren’t fully capable of replacing human beings in a normal conversation yet.

Even if it’s true that conversational bots still need to be able to fully encrypt the different facets of our language to become fully efficient and pass a superficial Turing test, they’re nonetheless pretty useful when it comes to customer support.

There are plenty of different applications for bots. For example, they’re quite practical in messenger apps and can be deployed to take an order or quickly respond to a customer in a Facebook chat or to resolve an issue via live chat on a website without human intervention.

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